Privacy Policy

This Privacy Policy explains how and when Rustic Bee Shop (“we”) collect, use, and share information when you make a purchase from us, contact us, or otherwise use our services through https://www.rusticbeeshop.com.

What data we collect

We collect the following data:

How we collect your data

You directly provide us with most of the data we collect. We collect data and process data when you:

• Place an order for any of our products.
• Register on our website.
• Voluntarily complete a customer survey or leave a review on our website
• Voluntarily provide feedback via any of our messaging services on our website or via email.
• Use or view our website via your browser’s cookies.

We may also receive your data indirectly from the following third-party sources:

• Stripe, Google, Facebook, Instagram, Pinterest, CusRev

How we use your data

We collect your data to:

• Process your order and manage your account.
• Provide customer support.
• Settle disputes.
• Email you with special offers on other products and services we think you might like (if you have provided your affirmative consent, which you may revoke at any time).

We share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers: We use delivery companies to deliver your order. We share your name and your shipping address with these third parties, in order to get your order delivered to you.
• Comply with laws, such as: a) a legal obligation, a court order or a government request; b) to prevent, investigate and address fraud and other illegal activity, security or technical issues; c) to protect the rights, property, and safety of our customers, or others; d) to enforce our agreements, terms and policies.
• If you request a password reset, your IP address will be included in the reset email.
• If you explicitly consent to receive an invitation to review your order, by ticking the consent box at check-out. This email invitation will be handled and sent by CusRev (a third party organisation).

How we store your data

Your data is securely stored at bluehost, WordPress, WooCommerce and Google services.

When you contact us, leave a review, create an account or place an order through our website, we will maintain your information for our records unless and until you ask us to delete this information.

Marketing

We would like to send you information about products of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

Your data protection rights

If you reside in Europe, you are entitled to the following data protection rights:

• The right to access – You have the right to request us for copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data. We will erase your personal information unless they are required to fulfil an order that you have placed, or otherwise if it is needed for legal purposes.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email rusticbeeshop [at] gmail.com

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact your local data protection authority.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How we use cookies

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies we use

There are a number of different types of cookies, however, our website uses:

• Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 November 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at rusticbeeshop [at] gmail.com.